Client messaging

What it does

• Gives each booking its own conversation, so a question about one event never lands in the wrong thread.
• Keeps the conversation where the planning is, next to the floor plan and the questionnaire it is about.
• Puts more than one member of your team in it, so an answer does not wait for one person to come back from leave.
• Emails whoever has not read a message after about an hour, so nobody has to sit in the portal waiting.
• Works on a phone as well as a desktop, which is where most clients will reply from.
• Is on from the moment a booking is created, and can be switched off for a client who does not need it.

How it works

1. It is already there

   A conversation is created with the booking. Messaging is on by default, so there is nothing to set up before your client can reach you.

2. Add whoever should be in it

   More than one person from your team can be in a booking's conversation, so cover does not depend on a single inbox. You can see who is in it at any time.

3. Talk where the work is

   Messages sit alongside that event's floor plan, documents and questionnaires, so "which layout did we agree?" is answered a click away rather than by searching an inbox.

4. Let email do the chasing

   If a message goes unread for about an hour, the person it is waiting on gets an email. Neither side has to keep the portal open to stay responsive.

5. Switch it off if it does not suit

   Some venues would rather keep clients on email. Turn Communication off for a booking and the tab simply does not appear in that client's portal.

What's included

Availability

On Pro, your subscription drops to $0 per month for as long as you keep 5 or more active couples on the platform.

Works with

• Planning portal Seated With Love gives each couple or event host a planning portal in their venue's colors, holding the website, guests, floor plans, seating, questionnaires, documents and messaging for that one event.
• Events and clients Seated With Love gives every booking its own workspace, holding the event dates, the staff responsible for it, the documents and questionnaires it needs, and the portal the couple or event host plans in.
• Client invitations Seated With Love invites a couple or event host into their client portal by email, chases the invitation for you while it waits, and shows the venue who has accepted.
• Document sharing Seated With Love keeps a venue's files with the booking they belong to, so a couple or event host can open the contract, the timeline or the parking instructions from their portal at any hour.

Common questions